qt77 Privacy Policy – Your Data, Your Rights

1. Introduction

This Privacy Policy ("Policy") explains how qt77 ("we", "us", "the Platform") collects, processes, stores, and protects personal data belonging to users ("you", "Player", "User") of the qt77 website located at qt77.ws. This Policy forms part of the overall agreement between you and qt77, alongside the Terms and Conditions. By creating an account or using the Platform, you acknowledge that you have read this Policy and consent to the data practices described herein.

We are committed to handling your personal information with care, transparency, and respect. We do not sell your personal data to third parties. We do not share it beyond what is strictly necessary to deliver the Platform's services, comply with legal obligations, and protect the security of the Platform and its users. This Policy applies to all personal data collected through the Platform, including data provided during registration, during gameplay, during financial transactions, and through your use of support services.

2. Information We Collect

We collect personal data through several channels. The categories of information we collect are set out below:

3. How We Use Your Information

qt77 uses the personal data we collect for the following purposes:

• To create and maintain your Account, verify your identity, and administer your Wallet and transaction history.
• To process deposits and withdrawals through your chosen payment method (bKash, Nagad, Rocket, Upay, Visa, Mastercard) and to reconcile financial records.
• To comply with legal and regulatory obligations including anti-money laundering (AML) checks, fraud detection, age verification, and responsible gaming requirements.
• To personalise your experience on the Platform, including displaying relevant game recommendations and promotional offers based on your gameplay history.
• To investigate and resolve disputes, respond to support enquiries, and maintain records of communications for quality-assurance purposes.
• To send you service-related notifications such as account security alerts, transaction confirmations, and updates to these policies where your consent is not required or has been obtained.

4. Legal Basis for Processing

We process your personal data on the following legal grounds:

• Contractual necessity: processing is required to fulfil the agreement between you and qt77 — i.e. to operate your Account, process bets, and handle financial transactions.
• Legal obligation: processing is required to comply with applicable laws, including AML regulations, age verification requirements, and financial reporting obligations.
• Legitimate interests: processing is required to protect the Platform and its users from fraud, cheating, and security threats, and to improve the Platform's services through aggregate analytics.
• Consent: where we send you optional marketing communications or deploy non-essential cookies, we will first obtain your consent and provide you with a straightforward means to withdraw it at any time.

5. Sharing Your Information

qt77 does not sell, rent, or trade your personal data. We share it only in the following limited circumstances:

• Payment processors: we share transaction data with bKash, Nagad, Rocket, Upay, Visa, and Mastercard solely to facilitate the processing of deposits and withdrawals. These providers operate under their own privacy policies and are bound by contractual data-protection obligations.
• Game providers: we share session and gameplay identifiers (but not full personal profiles) with licensed game studios such as Pragmatic Play, Evolution Gaming, Spribe, Ezugi, and others to enable game delivery and RTP verification.
• Regulatory and law-enforcement authorities: we will disclose personal data to competent authorities when required to do so by law, court order, or to protect the rights and safety of other users or the public.
• Fraud and AML screening services: we use third-party identity verification and transaction monitoring providers to meet our compliance obligations. These providers process only the minimum data necessary for the purpose.

6. Cookies and Tracking Technologies

qt77 uses cookies and similar technologies to operate the Platform effectively and improve your experience. The types of cookies we use are:

• Essential cookies: required for the Platform to function. These include session authentication cookies that keep you logged in during a browser session. You cannot opt out of these without losing access to the Platform.
• Functional cookies: store your preferences such as language setting and display options so you do not need to re-configure them each time you visit.
• Analytics cookies: collect anonymised aggregate data about how users navigate the Platform. This data is used internally to identify usability issues and improve the Platform. No individual user is identifiable from this data.

You can manage your cookie preferences through your browser settings. Disabling essential cookies will prevent you from accessing the Platform. We do not use cookies to track you across unrelated third-party websites.

7. Data Security

qt77 implements industry-standard technical and organisational security measures to protect your personal data from unauthorised access, loss, alteration, or disclosure. These measures include SSL/TLS encryption on all data transmitted between your browser and our servers, hashed and salted password storage, restricted access controls so that only authorised staff can access personal data relevant to their role, and regular security reviews of our systems and third-party integrations.

While we take all reasonable steps to secure your data, no method of internet transmission or electronic storage is 100% secure. If you believe your Account has been compromised or you have identified a security vulnerability on the Platform, please contact us immediately at [email protected]. We will acknowledge all security reports within 24 hours and take prompt action to investigate.

8. Data Retention

We retain personal data only for as long as is necessary to fulfil the purpose for which it was collected or as required by law. In practice, this means Account data and transaction records are typically retained for a minimum of five years following Account closure, in accordance with standard AML and financial-records retention requirements. KYC documents are retained for the same period from the date of verification.

Once the applicable retention period has expired, we will securely delete or anonymise your data such that you can no longer be identified from it. If you request deletion of your Account before the retention period expires, we will close your Account and restrict active processing of your data, but we are legally obligated to retain the minimum records set out above for the required period.

9. Your Rights

As a user of the Platform, you have the following rights regarding your personal data. To exercise any of these rights, contact us at [email protected]. We will respond within a reasonable timeframe and in any event within 30 days of receipt of your request.

Please note that some of these rights are subject to legal exceptions. For example, we cannot erase data that we are legally required to retain for AML compliance. We will always explain our reasons if we are unable to fulfil a request in full.

10. Children's Privacy

The Platform is strictly restricted to individuals aged 21 and above. We do not knowingly collect personal data from anyone under the age of 21. If we become aware that data belonging to a person under 21 has been collected, we will take immediate steps to delete it and close the associated Account. If you are a parent or guardian and believe that a minor has created an Account on the Platform, please contact us immediately at [email protected].

11. Third-Party Links

The Platform may from time to time contain references to third-party services (for example, payment app providers or game studio websites). These third-party services operate under their own privacy policies, which qt77 does not control. We are not responsible for the data practices of third parties. We encourage you to review the privacy policies of any third-party service you interact with directly.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or Platform features. When we make a material change, we will notify you by posting the updated Policy on the Platform and updating the "Last updated" date at the top of this page. Material changes include alterations to the categories of data we collect, the purposes for which we use it, or the parties with whom we share it.

Your continued use of the Platform following the posting of a revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with the revised Policy, you should stop using the Platform and may request closure of your Account by contacting [email protected].

13. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or to the way qt77 handles your personal data, please contact our support team. We are available 24/7 and will endeavour to respond to all privacy-related enquiries promptly and thoroughly.